At Healing Hands Hut, every order is handled with care, intention and respect for the spiritual nature of our products. Many of our remedies and ritual offerings require individual preparation, activation, prayer or other spiritual work before they are dispatched.​​ 

Please read the following information carefully before placing your order.

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                                         SHIPPING POLICY

                                                    Processing & Spiritual Preparation​​​​​

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Orders are typically processed within 1–2 business days following payment confirmation. Please be aware that processing may include more than simply packaging your order. Depending on the products purchased, preparation may include individual spiritual preparation, activation, prayer, blessing, dressing, blending or other work carried out specifically in connection with your order. This preparation may begin shortly after payment has been confirmed and may take place at one of our preparation or dispatch locations before your parcel reaches our main dispatch location. For this reason, an order showing as “Processing”, “Preparing” or “Awaiting Shipment” does not necessarily mean that preparation has not begun. Once your parcel has been dispatched, you will receive a shipping confirmation containing your tracking information where applicable.

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                                                        SHIPPING CARRIERS​​

We primarily ship orders using DHL Express, providing secure and trackable worldwide delivery.

For certain eligible local orders, we may also arrange same-day or urgent courier delivery. Where this service is used, a member of our team will provide the relevant delivery information.

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                                  ESTIMATED DELIVERY TIMES​​​

   Estimated delivery times following dispatch are:​​​​

• United Kingdom: 1–3 business days

• Europe: 2–5 business days

• Rest of the World: 5–10 business days

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These timeframes are estimates and are not guaranteed. International orders may experience additional delays due to customs clearance, local authorities, public holidays, adverse weather, courier disruption or circumstances outside our control.

                                     

                                                     SHIPPING COSTS

Shipping charges are calculated at checkout according to factors including your delivery destination, selected delivery service and the size or weight of your order. Where a free-delivery promotion applies, this will be reflected at checkout.

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​                               TRACKING YOUR ORDER​​​​

Where tracking is available, tracking information will be sent to the email address provided with your order following dispatch.Customers are responsible for ensuring that their email address, telephone number and delivery address are entered correctly when placing an order.

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                        CUSTOMS, DUTIES & IMPORT CHARGES​​​

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by authorities within the destination country. These charges are not included in the product or shipping price unless expressly stated otherwise and are normally the responsibility of the recipient. Healing Hands Hut does not determine or control customs charges, and requirements vary between countries. If a customer refuses a parcel, fails to pay applicable customs charges or otherwise causes an international parcel to be returned to us, any refund that may be due will be assessed once the parcel has been returned and inspected. Where permitted by applicable law, original shipping charges, return shipping costs, customs charges and other costs incurred as a result of the return may be deducted from any refund due.

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                                       CHANGE OF MIND​​​​

If your order arrives damaged, faulty, or you believe you have received an incorrect item, please contact Healing Hands Hut promptly at info@healinghandshut.com, quoting your order number and providing details of the issue. For damaged items, we may require clear photographs of the affected product, its packaging and the external shipping packaging. Please retain the product and all original packaging while your claim is being reviewed, as these may be required as part of our investigation or by the delivery carrier.

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All claims will be reviewed before a remedy is issued. Where reasonably necessary, we may request additional photographs or information and may raise an investigation directly with the relevant courier.

Where an item is confirmed to be damaged, faulty or incorrectly supplied, Healing Hands Hut will provide an appropriate remedy in accordance with the circumstances and any applicable consumer rights.

Reporting an individual item as damaged, faulty or incorrect does not automatically result in a refund of the entire order. If you change your mind after placing an order, please contact Healing Hands Hut at info@healinghandshut.com as soon as possible, quoting your order number. We ask that change-of-mind requests are submitted within 24 hours of placing your order. Where an order has not yet entered preparation, we will make reasonable efforts to accommodate the request. 

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Please note that the 24-hour period does not guarantee that an order can be cancelled. Many Healing Hands Hut products involve individual preparation, blending, dressing, prayer, blessing, spiritual activation or other work carried out specifically in connection with a customer’s order. This preparation may begin shortly after payment is confirmed and may take place before an order is dispatched or tracking information becomes available. Where a product has been made to the customer’s specifications or is clearly personalised, cancellation rights may be restricted or excluded where permitted by applicable law.

Nothing in this policy affects any statutory consumer rights that cannot legally be excluded.

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                                                              CANCELLATIONS​​​​

To request cancellation of an order, please contact info@healinghandshut.com as soon as possible and provide your order number. A cancellation request is not confirmed until Healing Hands Hut has reviewed and accepted it. Please do not assume that an order has been cancelled simply because a request has been submitted. If preparation, personalisation or other order-specific work has already begun, or the order has already entered the dispatch process, we may be unable to accept a cancellation where permitted by applicable law.

An order displaying a status such as “Processing,” “Preparing” or “Awaiting Shipment” should not be taken to mean that work on the order has not begun. Preparation may occur before the parcel reaches our dispatch location or is handed to the courier. Where a cancellation is accepted, we will confirm this to the customer and advise of any applicable refund. Where it cannot be accepted, the order will continue to be fulfilled.

Nothing in this section limits any statutory rights available to the customer under applicable consumer law.

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                                                             RETURNS & EXCHANGES​​​​

At Healing Hands Hut, we want every order to be received in the condition and manner intended.

However, due to the personal and spiritual nature of many of our offerings, not every product is eligible for return or exchange. Products that have been individually activated, prayed over, blessed, dressed, blended, personalised or otherwise prepared specifically in connection with an individual customer's order may not be eligible for return or exchange where applicable law permits. For hygiene, safety and product-integrity reasons, products that have been opened, used, unsealed or otherwise altered following delivery may also be ineligible for return, unless they are faulty or the customer has another applicable legal right to a remedy.

Please contact us before attempting to return any product.

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                        HOW TO REQUEST A RETURN OR EXCHANGE ​​​

Please email info@healinghandshut.com and include:

• Your order number

• The product concerned

• A brief description of the issue

If an item has arrived damaged or there is another physical problem with the product, we may request photographs or other reasonable information to assist with our investigation.

Our team will review your request and, where applicable, provide you with the appropriate return instructions.

Please do not send products back to us without first receiving return instructions from Healing Hands Hut.

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                            DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, or you believe you have received an incorrect item, please contact Healing Hands Hut promptly at info@healinghandshut.com, quoting your order number and providing details of the issue. For damaged items, we may require clear photographs of the affected product, its packaging and the external shipping packaging. Please retain the product and all original packaging while your claim is being reviewed, as these may be required as part of our investigation or by the delivery carrier. All claims will be reviewed before a remedy is issued. Where reasonably necessary, we may request additional photographs or information and may raise an investigation directly with the relevant courier. Where an item is confirmed to be damaged, faulty or incorrectly supplied, Healing Hands Hut will provide an appropriate remedy in accordance with the circumstances and any applicable consumer rights.

Reporting an individual item as damaged, faulty or incorrect does not automatically result in a refund of the entire order.

                                             

                                            LOST PACKAGES

If tracking indicates that your parcel may have been lost during transit, please contact us at info@healinghandshut.com. Where appropriate, Healing Hands Hut will liaise directly with the relevant courier to investigate the shipment and advise you of the outcome.

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         INCORRECT OR INCOMPLETE DELIVERY INFORMATION​​​

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you discover an error in your delivery information, please contact us immediately. We will make reasonable efforts to amend the information where possible, but we cannot guarantee that an address can be changed once processing or dispatch has begun. Where permitted by applicable law, additional delivery costs resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.

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                                                     REFUNDS​​​

Where a refund has been approved, it will normally be issued to the original payment method used when placing the order. Once a refund has been processed by Healing Hands Hut, the time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider. Shipping charges and other costs may be non-refundable in certain circumstances where permitted by applicable law.

Refund eligibility will depend on the individual circumstances of the order, including the nature and condition of the products, whether personalised preparation or spiritual activation has already begun, and any rights available to the customer under applicable consumer law.

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                                             OUR COMMITMENT​​​

At Healing Hands Hut, we deeply value the trust our customers place in our work.

Our remedies and spiritual offerings are treated with care throughout preparation, activation, packaging and delivery. Many of our products are not ordinary off-the-shelf goods; considerable care, time and spiritual work may begin specifically for an individual order before the parcel itself is dispatched.

If you experience a genuine issue with your order, our team will treat your enquiry with care, respect and attention. For order enquiries, cancellation requests, returns or delivery concerns, please contact:

info@healinghandshut.com

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                                                               A SACRED NOTE​​

At Healing Hands Hut, every offering is created and shared with sincere intention.

We believe that when care, integrity and spiritual respect guide our work, each remedy carries not only its intended purpose, but also the energy and intention with which it has been prepared.

Thank you for placing your trust in Healing Hands Hut and allowing us to walk beside you on your spiritual and healing journey.