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SHIPPING & RETURNS
Shipping Policy
At Healing Hands Hut, every order is prepared with care, intention, and respect for the sacred nature of our remedies. We are committed to ensuring your items arrive safely, quickly, and securely.
Shipping Carriers
All orders are primarily shipped via DHL Express, providing fast, reliable, and fully trackable worldwide delivery.
For local deliveries within certain areas, we may also offer same-day courier delivery via Uber for urgent orders. If your order is sent using this service, a member of our team will contact you directly with delivery updates and instructions.
Processing Time
• Orders are typically processed within 1–2 business days after payment confirmation.
• Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number.
Estimated Shipping Times
• United Kingdom: 1–3 business days
• Europe: 2–5 business days
• Rest of the World: 5–10 business days
Please note that international delivery times may vary depending on customs processing in your country.
Shipping Costs
• Shipping costs are automatically calculated at checkout based on your location and the weight of your order.
• Any free shipping promotions will be applied automatically at checkout when applicable.
Tracking Your Order
Once your order has been shipped, you will receive a DHL tracking number via email.
You may track your parcel at:
This allows you to follow your delivery with real-time updates from dispatch to arrival.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or additional charges once the parcel reaches the destination country. These charges are set by the customs authorities of the destination country and are not included in the price of your order or shipping cost. The buyer is responsible for paying any customs duties, taxes, or import fees required for the parcel to be released by customs.
Please note:
• These charges are not controlled by Healing Hands Hut
• They vary from country to country
• Customs authorities may request payment before delivery can be completed
If customs fees are not paid and the parcel is refused or returned, we cannot guarantee a refund for shipping costs or additional charges incurred. We appreciate your understanding, as these regulations are determined by local customs authorities and are outside of our control.
Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us immediately at:
info@healinghandshut.com. Our team will liaise directly with the courier (DHL or Uber courier where applicable) to investigate and resolve the matter as quickly as possible.
Important Notes
• Delivery times are estimates and may occasionally be affected by customs clearance, public holidays, or unforeseen courier delays.
• If you require urgent delivery, we recommend contacting us before placing your order so we can advise on the fastest available shipping option.
Return & Exchange
At Healing Hands Hut, your satisfaction and spiritual wellbeing are deeply valued. Every remedy and sacred offering is prepared with intention, prayer, and great care. Should you experience any concerns with your order, we kindly invite you to contact us so our team can assist you promptly.
Due to the spiritual and personal nature of many of our offerings, certain items may not be eligible for return or exchange once they have been prepared, opened, or used. This ensures the integrity, purity, and sacred preparation of each remedy we provide.
If your item qualifies for a return or exchange, our team will be pleased to guide you through the process with care and attention.
How to Request a Return or Exchange
1. Please contact us at info@healinghandshut.com
2. Include your order number along with a brief description of the concern.
3. Our team will carefully review your request and provide the next steps should the item be eligible for return or exchange.
Our Commitment
At Healing Hands Hut, we deeply honor the trust you place in our work. Each order is prepared with care, prayer, and mindful intention, and every package is treated as a sacred offering being sent on its journey to you. If you ever experience an issue with your order, please do not hesitate to reach out. Our team is here to support you with understanding, respect, and dedication.
Thank you for allowing Healing Hands Hut to walk beside you on your spiritual and healing journey.
A Sacred Note
At Healing Hands Hut, every offering is created and shared with sincere intention. We believe that when care, integrity, and spiritual respect guide our work, each remedy carries not only its purpose, but also the energy of the intention with which it was prepared.