SHIPPING & RETURNS

Shipping Carrier:

All orders are shipped via DHL Express, ensuring fast, reliable, and trackable delivery worldwide. For local deliveries within certain areas, we may also use Uber, especially for urgent or same-day requests. If your order is sent via Uber, you will be notified by our team directly.

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Processing Time:

    •    Orders are usually processed within 1–2 business days after payment confirmation.

    •    You will receive a confirmation email once your order has been shipped, along with a DHL  tracking number.

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Shipping Times:

    •    UK: 1–3 business days

    •    Europe: 2–5 business days

    •    Rest of the World: 5–10 business days (may vary depending on customs clearance)

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Shipping Costs:

    •    Shipping fees are calculated at checkout based on your location and the weight of your order.

    •    Free shipping offers (if applicable) will be automatically applied at checkout.

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Tracking Your Order:

    •    Once your order ships, you will receive a DHL tracking number via email.

    •    You can track your package at DHL tracking (https://www.dhl.com/) for real-time updates.

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Customs & Import Duties:

    •    International customers may be responsible for customs fees, taxes, or duties levied by their country.

    •    Healing Hands Hut is not responsible for additional import charges or customs delays.

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Lost or Damaged Packages:

    •    If your package is lost or damaged during transit, please contact us at info@healinghandshut.com immediately.

    •    We will liaise with the courier (DHL or Uber) to resolve the issue and ensure you receive your order.

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Note:

    •    Delivery times are estimated and may be affected by local holidays, customs, or unforeseen delays.

    •    For urgent orders, please contact us before placing your order so we can advise on the fastest shipping option.